You will initially receive an automated email from our order system to confirm your booking. You will then receive a course confirmation email which will contain all the information that you will need before attending the course – details of the course, names booked on the course, directions and local B&B information etc. The course confirmation email will be sent to you within 2 weeks of placing your booking. Please note that our courses and events are ticketless and you do not need to bring a ticket with you on the day.

If you are unable to attend a course/event you have booked and paid for: A friend or family member is welcome to attend in your place. You will need to provide us with their name, dietary requirements and contact email address/phone number as soon as possible prior to the course/event date. If we receive 8 weeks’ notice or more: Raven's Haven Ltd will refund the full cost of your course/event. If we receive more than 4 weeks’ notice: Raven's Haven Ltd will transfer you to another suitable course/event of the same value. In this instance this must be a straight swap onto another course we have availability on within the same season. I.e. no more than 6 weeks from the original course date booked. Furthermore, we are unable to carry course credits over to the following calendar year. Please note, we cannot issue vouchers to spend on other products at sarahraven.com If we receive less than 4 weeks’ notice: We are unable to offer a refund or transfer as we have inadequate time to re-sell the place. A friend or family member is welcome to attend in your place. If you find you are unable to attend a Course with less than 4 weeks’ notice, please contact us at events_srcg@thecuttinggarden.com so we may advise further. A course/event place purchased as a gift carries the same cancellation policy. The course value cannot be transferred over to use on Sarah Raven products. If we need to cancel a course/event: Raven's Haven Ltd may cancel any course/event due to illness or very low numbers, and you will then have the option of a transfer to another course/event of the same value or a full refund of your payment.

Parking for courses, garden visits and garden open days will be in the grass field next to the Cutting Garden. There is also a drop off point located outside the Perch Hill building for anyone with mobility issues. There is a disabled toilet on site. Please note: during the wetter times of the year the grass may be muddy and the paths are sometimes slippery and a little uneven, so please do wear suitable shoes or boots and take extra care. The garden can pose problems for people in wheelchairs as there are steps and gravel paths in some areas.

The Perch Hill Shop is open for anyone attending our Open Days or courses. Please note we do not have the space to hold the full mail order line, but we do stock a selection of Sarah's favourite items.

We don't have any visitor accommodation at Perch Hill but we can recommend a few local hotels and B&Bs.